Remote Hands and Smart Hands Services in Amsterdam and the Netherlands.
At NetElkaar, our Remote Smart Hands team is available around the clock to assist you. Whether it’s routine maintenance or complex troubleshooting, our professionals are dedicated to keeping your equipment running smoothly in any data center in the Netherlands.
Why Choose NetElkaar?
Critical issues are addressed within 4 hours, while routine tasks start within 72 hours. Our Remote Hands service ensures uninterrupted IT infrastructure operation in the Netherlands.
When your staff is not located near the issue, simple tasks such as verifying power status, rebooting equipment, or reconnecting equipment are difficult to accomplish on the fly. Our engineers in Amsterdam and across the Netherlands are present to give you a helping hand when needed. Our Remote Hands service helps to maximize your IT infrastructure availability.
Prices
Remote Hands 2 hours
200€ EUR
Ideal for quick tasks and immediate support.
- Any address in Netherlands
- 2 hours of work included
- 100€ per hour after
- Reaction time up to 60 minutes
- WhatsApp / Telegram support
- 24/7/365 availability
Emergency Call-Outs
350€ EUR
For urgent, immediate support needs, our emergency response service ensures the fastest possible assistance. Perfect for unexpected critical situations where time is of the essence.
- Any address in Netherlands
- 2 hours of work included
- 150€ per hour after
- Reaction time up to 60 minutes
- WhatsApp / Telegram support
- Guaranteed start of work within 4 hours
Remote Hands - Flexible Plans
We offer tailored solutions for your unique tasks. Our flexible pricing ensures that you only pay for what you need, with options designed to suit both quick jobs and long-term support.
- Any address in Netherlands
- Customized service tailored to your requirements.
- Pricing discussed based on the scope of work.
- Reaction time up to 60 minutes
- WhatsApp / Telegram support
- 24/7/365 availability
- The price is for working hours from 8:00 AM to 8:00 PM, Monday to Friday, and is excluding BTW. On holidays, weekends, and during evening/night hours, the payment is at double the rate.
- The cost does not include transportation expenses, travel expenses, vehicle rental, and fuel costs.
- If the data center is not located in Amsterdam, travel time must be accounted for and calculated separately.
Understanding Our Service Level Agreements
- Guaranteed response time of up to 60 minutes
- 24/7 support availability
- Customized service plans
- Emergency response within 4 hours
- Non-Emergency work initiation within 72 hours
Our Services
Cable Installation
Professional handling of power, copper, and fiber cables inside racks to ensure proper connection and optimal space usage for equipment operation.
Rack and Stack
Accurate installation of servers and network equipment in your rack space, following technical requirements to ensure stable system performance.
Troubleshooting
Diagnostics and troubleshooting of servers and other equipment, with connection to an emergency basket for quick recovery and minimized downtime.
Connection Check
Cross-connection checks and cable replacement to ensure reliable network connections and prevent failures.
Vendor Oversight
Coordinating third-party suppliers and consultants to ensure compliance with safety and quality standards, helping avoid mistakes and ensuring successful task completion.
Inventory Management
Auditing equipment and monitoring shipments, maintaining order in asset tracking, and improving inventory management.
Media Management
Assistance with USB installation, boot media setup, and IPMI configuration for effective server management and equipment setup.
Client Data Storage
Providing secure and accessible space for storing equipment and materials, ensuring their safety until further use or transport.
Emergency Response and Recovery
Rapid response to failures with equipment recovery, minimizing downtime and ensuring effective system restoration.
