Netelkaar
Netherlands · 24/7/365

Hosting &
Data Center
Services

Remote Hands · Colocation · Dedicated · VPS

Amsterdam, NL
Service Levels

Service Levels,
Defined

Strict commitments, transparent metrics. Every SLA is contractually binding.

Response within 60 minutes on all support requests
Work starts within 4 hours on emergencies
Non-emergency work — within 72 hours
24/7/365 availability across the Netherlands
Full insurance for on-site operations
Within 60 minutes
Engineer assigned to your case
Initial diagnostics started
Client status updates begin
Within 4 hours
Emergency dispatch
On-site presence at data center
Emergency kit deployed
Hands-on resolution work begun
Within 72 hours
Routine tasks
Non-emergency work scheduled
Routine maintenance executed
Documentation updated

Service levels above are illustrative. Binding terms are set out in your contract SLA, provided when entering into a contract.

Why Netelkaar

Premium operations,
guaranteed

ISO 27001 certified infrastructure, certified Dutch engineers, and contractually-binding SLAs. Response in 60 minutes, work starts within 4 hours on emergencies.

Own Equipment

Our hardware, our network, our team — operating inside ISO 27001 certified, carrier-neutral data centers.

60-min Response

60-minute response on every request. Emergency dispatch within 4 hours. Routine work — within 72 hours.

Certified Engineers

Dutch-based team with deep data center expertise. Not contractors, not outsourced.

Cut Travel Costs

We're already there. No flying your staff in. Quick on-site resolutions across the Netherlands.

Dutch Jurisdiction

NL/EU jurisdiction. GDPR-native. Full insurance for on-site operations. Direct accountability.

Coverage

The Netherlands,
Covered

Base Location Amsterdam
Coverage All Netherlands
Travel Costs Outside AMS — separate
Availability 24/7/365

Based in Amsterdam, we cover data centers across the entire Netherlands. Travel time is always factored in — we get to your facility as fast as possible.

Amsterdam
Haarlem
The Hague
Rotterdam
Utrecht
Groningen
Eindhoven
Arnhem
Maastricht
Get in touch

Talk to engineers,
not sales.

Three channels. One team.

Three channels. One team. 24/7/365 across the Netherlands.

Pick urgent for outages, routine for everything else. Either way, you're talking to the same team.

Communication channels
Avg response time
Email
Routine
∼24h
WhatsApp
+31 6 5762 1667
Urgent
∼1h
Telegram
@netelkaar
Urgent
∼1h
Amsterdam · NL
On call · 24/7/365