Netelkaar
Remote Hands Service

Remote Hands in Amsterdam,
across the
Netherlands

Remote Hands and Smart Hands services for data centers across the Netherlands. From cable management to emergency hardware swaps, our engineers reach any DC within 60 minutes from Amsterdam.

60 min response · 24/7/365 · Insured on-site work
On call
Pricing

Two tariffs. Clear terms.

Standard
€100 / hr

Average response 60 minutes

Work starts within 72 hours

What's included
  • Any address in the Netherlands
  • Engineer dispatched within agreed window
  • Detailed work report after completion
  • WhatsApp / Telegram support during work
  • 24/7 availability for scheduling
Emergency
€200 / hr

Average response 60 minutes

Work starts within 4 hours

What's included
  • Any address in the Netherlands
  • Priority dispatch over scheduled work
  • Real-time updates via WhatsApp / Telegram
  • 24/7/365 availability including weekends & holidays
  • Detailed incident report after resolution
Contact urgent dispatch
WhatsApp Telegram
Terms
Minimum charge 2 hours per dispatch
Travel time Outside Amsterdam — billed at hourly rate
Working hours Mon–Fri 9:00–21:00 CET. Outside — double rate (Standard only). NL public holidays = outside hours.
Payment Invoice, NET 14 days
Cancellation Less than 24h notice — minimum charge applies
SLA Service levels above are illustrative. Binding terms are set out in your contract SLA, provided when entering into a contract.
Scope of work

What our remote hands
engineers do on-site

Standard data center hands work covered by both Standard and Emergency tariffs. Anything custom — discuss with the team.

01 Cable installation & management

Power, copper, and fiber routing inside racks. Cable testing, labeling, and tidy management for stable connections.

02 Rack & stack

Mounting servers, switches, PDUs and other equipment per spec sheets. Bolting, alignment, weight balance handled.

03 Hardware troubleshooting

Diagnostics on failed components, hardware swaps, recovery boots, and post-incident verification.

04 IPMI / BMC / KVM access

Out-of-band management setup, console access via crash cart, firmware updates on management controllers.

05 Media handling

Boot media installation, USB / DVD / network boot setup, ISO uploads to KVM, OS installs via remote console.

06 Vendor escort

Supervising third-party technicians on-site. Access control, work documentation, compliance with DC rules.

07 Inventory & asset audits

Physical equipment audits, serial number verification, documentation of installed assets.

08 Shipping coordination

Receiving deliveries, inspection on arrival, secure storage until installation, packaging for outbound shipments.

09 Emergency response

Rapid dispatch for critical failures under Emergency tariff. On-site work begins within 4 hours of request.

10 Network device configuration

Switch and router setup, VLAN configuration, port assignments, firmware updates, basic network troubleshooting.

Process

From request
to report

Within 60 minutes
01 Request received

Engineer reviews scope, confirms availability, estimates start time. Status update sent to you.

Within 4 hours (emergency) · Scheduled window (standard)
02 Engineer dispatched

Engineer arrives at the data center, badges in, confirms access to your equipment.

Duration varies by scope
03 On-site work

Tasks executed per agreed scope. Real-time updates via WhatsApp / Telegram if requested.

Within 24 hours of completion
04 Work report

Detailed report sent: tasks completed, hours spent, findings, photos if relevant. Invoice follows.