Privacy Policy
Last Updated: 29.11.2024
NetElkaar (“we,” “us,” “our”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy outlines the data we collect, how we use it, and how we safeguard it when you use our Remote Hands and Smart Hands services.
1. What Data We Collect
We collect only the data necessary to provide our services:
1.1. Data You Provide:
- Full name;
- Email address;
- Phone number;
- Company name (if applicable);
- Instructions or requests related to service delivery.
1.2. Data We Collect Automatically:
- IP address (to ensure secure communication);
- Metadata related to website usage (e.g., browser type).
2. Purpose of Data Collection
Your personal data is used solely for the following purposes:
- Fulfilling your requests for Remote Hands and Smart Hands services;
- Communicating regarding service updates or changes;
- Issuing invoices and managing payments;
- Complying with legal obligations, such as tax reporting.
3. Legal Basis for Processing
We process your personal data based on the following lawful grounds:
- Contractual necessity: To deliver the services you request.
- Legal obligations: To comply with statutory requirements, such as accounting.
- Legitimate interests: To ensure the security and efficiency of our services.
4. Data Sharing
We do not sell or rent your personal data. However, in certain circumstances, data may be shared with:
- Service providers: Third parties assisting in service delivery (e.g., data center personnel).
- Legal authorities: When required by law or to protect our legal rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive data;
- Regular security audits;
- Limited access to data based on role and necessity.
6. Data Retention
We retain your personal data for 3 years after the completion of the service. Exceptions apply for data we are required to keep for legal purposes (e.g., tax documentation).
After the retention period, your data will be securely deleted.
7. Your Rights (Under GDPR)
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request the correction of inaccurate or incomplete data.
- Deletion: Request the deletion of your data (subject to legal obligations).
- Restriction: Request restriction of data processing in certain circumstances.
- Portability: Request the transfer of your data to another service provider.
- Objection: Object to data processing based on legitimate interests.
To exercise these rights, please contact us at [email protected].
8. Cookies
Our website uses only strictly necessary cookies required for proper operation and security. These cookies do not collect personal data and do not require your consent.
9. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in the law or our services. Updates will be published on this page with a new “Last Updated” date.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or your rights, please contact us:
- Email: [email protected]
